OpenPhone Pricing: Can It Beat Nextiva?

When contemplating digital cellphone techniques, many SMBs discover themselves evaluating Nextiva and OpenPhone. At first look, the OpenPhone pricing plans appear decrease, nevertheless it’s vital to think about what options you’re getting at every value level. 

So, does OpenPhone have all of the options your enterprise wants at a value level you’re pleased with? Let’s take a more in-depth look. 

OpenPhone Plans & Pricing

OpenPhone is a cloud-based communications platform that provides voice and messaging capabilities for companies of all sizes. It’s a dependable service with primary functionalities which may be excellent for a small or medium-sized enterprise (SMB).

Let’s dive into their pricing plans.

Starter plan: $15/month per person (billed yearly)

The Starter plan is right for small companies which have comparatively easy communication wants and don’t conduct vital enterprise communications outdoors the U.S. or Canada. 

Options of the Starter plan embrace: 

• One new native or toll-free cellphone quantity per person
• Port cellphone numbers from different carriers
• Voicemail-to-text transcripts 
• Limitless calling and messaging to U.S. and Canadian numbers (topic to extra charges)
• Worldwide calling and messaging
• Shared cellphone numbers with a restrict of 10 customers
• Snippets and AI message responses
• Handbook name recording, auto-replies, and scheduled messages
• Integration with e mail, Slack, Zapier, Google Contacts, and webhooks (beta)
• Customary assist

Marketing strategy: $23/month per person (billed yearly)

This plan can profit SMBs that plan to develop or those who want barely extra superior and collaboration-focused options. 

The Marketing strategy contains all the pieces within the Starter plan, plus the next: 

• Limitless shared cellphone numbers
• Automated name recording
• Telephone menus
• AI name summaries and transcripts
• Group calling, name transfers, and customized ring orders
• Integration with HubSpot, Salesforce, and Gong
• Analytics and reporting
• Customary assist

Enterprise plan: Customized pricing — contact gross sales for extra info

The Enterprise plan can profit scaling SMBs or giant companies which will want extra assist or customization choices. Nonetheless, it doesn’t supply many extra advantages than the Marketing strategy.

The Enterprise plan contains all the pieces within the Marketing strategy, plus the next: 

• Customized contract and pricing
• Devoted Account Supervisor
• Audit log
• Precedence assist — pushes your assist wants forward of accounts with commonplace assist 

Add-ons (throughout all plans)

OpenPhone prospects can select from any of the next add-ons to incorporate within the month-to-month plan of their selection:

• Extra cellphone numbers: $5 per quantity, per thirty days
• Worldwide calls and messages: Billed per minute or message (charges range by nation)
• Automated messages through Zapier: $0.01 per outgoing textual content message 

Nextiva Plans & Pricing

Nextiva’s pricing mannequin gives extra versatile plans, which range barely relying on the variety of customers. This makes Nextiva a powerful selection for companies that need to scale, as its pricing stays inexpensive alongside development. 

For the perfect charge, we advocate selecting an annual billing choice, which is mirrored beneath. Bear in mind, you may change your service anytime, so in the event you discover that your present plan now not fits your rising wants, attain out to your Consumer Success Supervisor.

Nextiva additionally gives contact heart options for companies with rising assist or gross sales groups.

Important plan: $18.95/month per person (billed yearly)

Nextiva’s Important plan is right for consultants, startups, or small companies with mature communication wants. 

Key options of the Important plan embrace: 

• Limitless voice and video calling inside the U.S. and Canada
• Simple setup for VoIP desk telephones and entry to cell apps for these working remotely
• Free quantity porting to switch your current cellphone quantity to Nextiva
• Toll-free numbers and 1,000 toll-free minutes per thirty days
• Auto attendant for primary name routing
• Superior name administration, which controls how incoming calls are dealt with
• Voicemail-to-email notification
• Integration with Outlook and Google Contacts
• Limitless web fax
• 24/7 buyer assist for any troubleshooting or questions

Skilled plan: $22.95/month per person (billed yearly)

The Skilled plan is well-suited to rising companies with elevated communication and collaboration wants. Companies, scaling e-commerce shops, and companies with giant buyer assist groups can profit from this plan. 

The Skilled plan contains all options within the Important plan, plus the next: 

• Limitless convention requires as much as 40 individuals
• Limitless video conferencing for as much as 250 individuals
• Auto attendant (multi-level)
• Cell and desktop SMS/MMS for inbound and outbound textual content messages
• Staff collaboration chat messaging
• Display screen sharing
• Free voicemail to textual content message or e mail
• Integration with Salesforce and HubSpot
• Skilled help with onboarding and setup 

Enterprise plan: $32.95/month per person (billed yearly)

The Enterprise plan is a powerful digital cellphone system and communication answer for giant and enterprise companies with high-volume calls and messages, together with giant contact facilities, monetary establishments, instructional organizations, and healthcare suppliers. 

The Enterprise plan contains all the options within the Skilled plan, plus the next:

• Limitless voice and video conferencing, limitless video convention recording, and limitless individuals 
• Name recording performance, together with computerized name recording
• 10,000 toll-free minutes per thirty days
• Voicemail transcription
• Voice analytics to offer deeper perception into agent/rep efficiency
• Superior name flows with extra customization choices
• Extra integrations, together with Zendesk and HubSpot
• Single sign-on to make accessing all the pieces easy and handy
• Precedence assist out of your devoted account supervisor

Widespread options throughout all of Nextiva’s plans

Whereas every tier provides and improves upon the final, some options are common. Whether or not you solely need the necessities or are searching for enterprise communications, you’ll discover these in each plan:

• Name pop with buyer info, offering key context in regards to the caller at a look
• Customizable name routes to direct inbound calls to the suitable place or particular person
• Superior name administration options, together with name forwarding, name transfers, name ready, and name maintain
• Voicemail-to-text service, turning voice messages into simply accessible textual content messages
• Limitless digital faxing
• 24/7 buyer assist through chat or cellphone

Which Nextiva plan is greatest?

Our hottest plan is Nextiva Enterprise, which gives probably the most options and performance for small and mid-size corporations. Along with in depth enterprise communication options, it supplies superior integrations with apps like Microsoft Groups, HubSpot, and Zendesk.

You probably have a smaller finances, take a look at the Nextiva Important plan for the core enterprise communication options like limitless calling nationwide, auto attendants, on-line fax, and extra. You additionally get a cell and desktop app at no additional value for the liberty to work from wherever.

And suppose you need to join your on-premises PBX to Nextiva. In that case, we provide versatile SIP trunking as little as $14.95 per thirty days.

Prime Options of OpenPhone & Nextiva

When contemplating two VoIP service suppliers, it may be useful to match every platform’s key options. 

OpenPhone

OpenPhone’s key options embrace the next: 

1. Native or toll-free numbers: OpenPhone permits every person to have a brand new native or toll-free cellphone quantity, which will be very enticing for small companies or startups seeking to set up a presence.
2. Voicemail transcripts: For busy professionals who could not at all times have the time to hearken to voicemails, transcripts is usually a fast technique to keep on high of messages.
3. Shared cellphone numbers: Small groups can handle the identical cellphone quantity, which is helpful for collaborative customer support.
4. AI message responses: For companies that need to guarantee fast preliminary replies to buyer inquiries, AI responses can present rapid engagement.
5. Price-effective plan: With a decrease entry value for the Starter plan (three {dollars} per thirty days lower than Nextiva), OpenPhone will be extra accessible for startups and small companies.

Nextiva

Nextiva’s key options embrace the next: 

1. Limitless video conferencing: With greater plans providing limitless individuals, Nextiva is appropriate for bigger companies that require in depth video conferencing capabilities.
2. Superior name administration: Options within the Enterprise plan, similar to name recording and voice analytics, are key for companies that want to watch and enhance their customer support.
3. CRM integrations: Nextiva gives integrations with main CRM software program, similar to Salesforce, on two of its plans, which is crucial for companies that depend on CRM for gross sales and customer support.
4. Staff messaging and SMS: These options assist a cell and versatile workforce, enabling workers to speak successfully from any location.
5. Scalability: Nextiva plans are designed to scale with enterprise development, making it a sensible choice for quickly rising corporations.

Expanded Comparability Desk

Which Supplier Is Proper for Your Enterprise?

Selecting between Nextiva and OpenPhone will rely in your present and future estimated communication wants, plans for development, finances, and required options. 

OpenPhone

Startups and small companies that want primary VoIP options, calling, messaging, and shared numbers could also be greatest suited to OpenPhone. 

Companies which might be primarily centered on cellphone calls and SMS messages can profit from OpenPhone, particularly in the event that they’re open to utilizing an alternate video calling and conferencing answer. 

The platform’s largest strengths embrace:

• Reasonably priced pricing: OpenPhone’s pricing is barely decrease than Nextiva’s, which will be cost-effective for small companies with restrictive budgets. 
• Simple-to-use design: The platform’s comparatively easy options make it extremely simple to undertake and use. 
• Nice collaboration options: There are many nice workspace collaboration options, similar to in-thread staff messaging, shared cellphone numbers, shared contact lists, and group messaging.
• AI options: OpenPhone has some distinctive AI options, together with AI auto-replies. 

Nextiva

Nextiva is a extra well-rounded communications platform, providing SMBs and enormous companies primary functionalities, superior instruments, and in depth assist. All plans assist Google Contacts and Outlook integration, and the higher-tier plans embrace integration with Salesforce, HubSpot, Microsoft Groups, and extra. 

It’s additionally price noting that whereas OpenPhone beats Nextiva on pricing alone, it solely does so barely (it’s $3.95 much less for the most cost effective plan, however $0.05 greater for the mid-level plan, and unknown for the Enterprise plan since you must name for pricing). It’s at all times vital to think about the worth of what you’re getting at every value level. 

Nextiva’s most important strengths embrace:

• Sturdy enterprise cellphone options: Nextiva’s digital cellphone options are terribly strong, together with choices similar to auto-attendants, name routing, name logging, and name recording. 
• Video and voice conferencing: Nextiva gives each voice and video conferencing, with options similar to assembly scheduling, video name recording, and video calls as much as 45 minutes lengthy. 
• 24/7 assist: Nextiva’s devoted buyer assist staff is offered 24/7/365 on all plans. 
• Skilled setup: Nextiva’s Skilled and Enterprise plans include the choice for skilled setup, making certain that you just and your staff know methods to get probably the most out of your new communication platform. 

The Closing Verdict on Nextiva

Nextiva is persistently the popular selection for rising companies for the next causes: 

• Clear pricing: There aren’t any hidden charges, our pricing is cheap, and our plans are clear. 
• Scalability: Nextiva’s expansive communications options scale alongside your enterprise. 
• Skilled-grade communication: With VoIP workplace cellphone compatibility and discounted pricing obtainable, Nextiva is prepared for the office. 
• Cell-ready: Nextiva’s distant and mobile-ready options are important for hybrid and distant workforces. 
• 24/7 buyer assist: You possibly can at all times get assist when wanted as a result of your enterprise cellphone system isn’t one thing it is best to gamble on. 
• Reliability: Nextiva boasts excessive reliability and uptime, that are crucial for companies with always-on communication wants.

OpenPhone FAQs