AI is THE most talked-about know-how of our lifetime, with a staggering 84 % of corporations anticipating it to affect their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to customized info, simplify and automate tactical duties, and unencumber my time to work on complicated, inventive initiatives.”
That is exactly how Cisco has envisioned the brand new period of our Help Providers: fixing issues quicker, higher, and proper the primary time.
Generative AI permits us to convey customized self-service experiences to our prospects, accessible in all places they go for assist. Even additional, it makes Cisco engineers super-human with ideas for his or her subsequent finest motion, serving to them preserve instances up to date with the present standing, including picture evaluation on to case notes, and extra.
Cisco Help Assistant out there in your browser
The non-public assistant for Cisco Technical Help Heart (TAC) instances now has a Cisco Help Assistant extension that permits you to get all the pieces you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Help Case Supervisor. Now you can entry the total breadth of TAC’s mental capital and get guided workflows via the browser extension.
Higher but, the extension is context-aware. If you ask the Cisco Help Assistant a query, it dynamically understands the context of the product you’re troubleshooting, acknowledges the consumer, and understands your entry stage. It could possibly auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You’ll be able to cross-launch for instances open on Cisco.com, add recordsdata instantly from the product, and open a case with the context of your system prepopulated for you. It’ll even allow you to create a display recording of your difficulty, which you’ll seamlessly add to your case.
Now you’ll be able to entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.
The extension is out there now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.
Obtain the Cisco Help Assistant extension.
Customized chat expertise
Our funding in GenAI-based improvements is bettering your expertise regardless of the place you go for assist. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the correct solutions quicker. You get customized solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on probably the most complicated points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your utility, system, and persona and might predict your questions.
Customized responses from the Webex Chat Assistant are already out there immediately, with GenAI-enabled updates coming later this 12 months.
Tremendous-human TAC engineers
As we established above, the AI period goes to be outlined by clever automation, the place people can be spending time on extra complicated points. This ‘partnership’ is an idea now we have piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a assist case has been created, the AI Assistant generates a immediate from the case knowledge, recommends the subsequent finest actions, predicts buyer sentiment to make sure we’re assembly expectations, and gives detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges quicker for a greater, extra constant assist expertise.
Watch this video to seek out out extra:
Cisco TAC and Generative AI
The brand new period of assist, at each TAC touchpoint
Regardless of the way you wish to entry assist, we’re bringing the facility of AI to boost your expertise.
Our aim is to maneuver from serving to you resolve your issues to driving prescriptive outcomes, the place we establish the perfect resolution and information you to implement it. Spend much less time on the tactical duties you need to do and focus as an alternative on the strategic initiatives you wish to do.
Go to the Cisco Help Assistant for extra.
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