At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Observe for FY24.
This improve enriches each degree of this system with a profound understanding of the newest technological developments. Our aim with these enhancements is to arm our companions with essentially the most superior troubleshooting methods and the excellent know-how required to beat the challenges of immediately’s technological surroundings. Let’s dive into the main points of what Help Enablement at Black Belt seems to be like:
Stage 1: Foundational Help Expertise
- Self-Diagnosing Points: Be taught to determine and troubleshoot frequent issues independently, saving time and sources.
- Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
- Cisco Good Account and Licensing: A cloud-based service that helps clients handle their Cisco software program licenses and entitlements. The Help monitor of the Cisco Black Belt Academy covers the best way to arrange and handle Good Accounts, in addition to the best way to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
- Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
- Interact TAC: Grasp the method of successfully participating with TAC for extra advanced points.
Stage 2: Intermediate Help Strategies
- Product Portfolio (Intro to Architectures & Options): Achieve a complete overview of Cisco’s product architectures and options.
- Fundamental Troubleshooting: Construct foundational troubleshooting abilities to deal with frequent technical points.
- Greatest Practices: Be taught the very best practices for sustaining and supporting Cisco merchandise.
- Demo Labs: Interact with interactive demo labs to strengthen studying by way of sensible utility.
- Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.
Stage 3: Superior Troubleshooting and Options
- Deep Dive into Structure Troubleshooting: Discover superior troubleshooting methods for advanced architectural points.
- Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and methods.
- Configuration Points & Upgrades: Handle configuration points and carry out upgrades with confidence.
- Fingers-On Expertise Utilizing CTF Missions: Achieve sensible, hands-on expertise by way of Seize the Flag (CTF) missions that simulate real-world situations.
The refreshed Help Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the most recent know-how developments and sensible insights, we be sure that our companions are well-equipped to ship distinctive assist and keep easy operations for his or her clients.
Go to the Black Belt Academy immediately to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to sort out any problem that comes your approach.
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