The one I’m coping with at the moment.
In mid-January 2024, I flew from Oklahoma to Illinois to buy a 2018 Genesis G90 5.0 Final AWD from a newly opened Genesis retailer. The method appeared promising sufficient, so I used to be joyful at hand over an authorized examine for the automotive. The primary complication got here when it was found that I’d should pay tax on the time of buy. Whereas Oklahoma permits you to remit tax inside 30 days, Illinois makes you pay tax upfront. And now that Illinois and Oklahoma reciprocate tax with one another, the vendor was required to gather tax after which use a third-party service to remit the tax to my state and apply for a title and plate on my behalf.
I additionally bought an prolonged guarantee whereas I used to be there.
Once I received to the dealership, I seen that the automotive solely had one key and requested in the event that they’d present a second one. They agreed to take action. In addition they agreed to ship me a brand new fuse field cowl for the engine bay, because it was lacking.
A few weeks later, in late January, I texted my salesperson and requested him the place the important thing was. His response was that they have been solely ever going to present me the second key if they may procure it from the prior proprietor, and so they couldn’t. I stated, “No cube; it was on the We Owe, and you’ll want to present it.” That was an uphill battle, however I lastly received them to pay my native vendor to make a key, which I simply acquired the opposite day. I additionally acquired the fuse field cowl fairly late, after they lied and stated it was on backorder (it wasn’t).
The larger concern is the title. I nonetheless don’t have the title, or plate. I simply needed to name them right this moment to ask them to in a single day me one other temp tag, as a result of mine formally expires right this moment (three-month tag).
And, on high of that, the automotive has developed a noticeable shudder across the 1-2 upshift. I had my native Hyundai/Genesis dealership have a look at it, and attempt to interact the guarantee. Since they’d an identical concern on one other G90, they know that it’s the switch case. However the guarantee firm needs them to tear the switch case all the way down to the purpose of failure earlier than they’ll approve a brand new one. For the reason that vendor doesn’t suppose they’ll have the ability to discover a perpetrator half, they advised me the very best factor to do is simply to attend for it to worsen.
I truthfully need to promote the automotive and purchase one thing else, however I haven’t received the fucking title. I’ve the Illinois Legal professional Common and the Secretary of State respiratory down the Illinois Genesis retailer’s neck, as a result of they haven’t given me a passable reply for why I don’t but have plates or a title, and my state doesn’t appear to know something concerning the automotive. Every time I name the third-party firm that’s dealing with the interstate tax and title switch, they inform me they’ll’t launch info with out the vendor’s consent, although the vendor allegedly gave it to them.
To recap
– I bought a six-year-old Genesis from a Genesis retailer out of state
– I needed to pay tax on the time of buy, to be despatched to my state by a third-party firm
– That retailer tried to renege on their written settlement to supply a second key
– I nonetheless don’t have a title or plates, three months later
– The automotive has a mechanical concern
Truthfully, it’s the worst buy I’ve ever skilled, and that features my buy of a V12 Jaguar whereby the automotive’s transmission promptly failed proper after I purchased it. I feel that Genesis made an enormous misstep in a) not spending the cash to launch as a correct luxurious model on the outset, and b) permitting Hyundai shops to retail its vehicles after it did. Sadly, Genesis shops—whilst they transfer to standalone operations—are nonetheless extensions of Hyundai franchises, so many of the dealerships are simply shifting their unprofessional Hyundai gross sales and administration clowns over to the Genesis aspect, which suggests you get shit like this.
