The Dallas Cowboys, an iconic NFL franchise, elevate buyer expertise and collaboration with Webex Contact Heart, Webex Suite, and Cisco Gadgets.
The Dallas Cowboys, a globally acknowledged sports activities franchise with a wealthy historical past and quite a few accolades, aren’t solely champions on the sphere but in addition off it, because of their dedication to innovation. With Webex and Cisco expertise, the Cowboys are main the way in which in enhancing collaboration and the fan expertise, embodying innovation as a core model worth. Key figures from the group, together with the Chief Data Officer, Director of Ticket Gross sales, and Director of IT, have shared insights into how these applied sciences are integral to their operations.
The Star, the Cowboys’ state-of-the-art campus in Frisco, Texas, serves because the hub for the franchise’s operations and fan engagement. This distinctive facility, together with AT&T Stadium, is seamlessly related by way of Webex and Cisco, enabling environment friendly collaboration amongst company staff and enhancing the fan expertise. The expertise helps numerous features, from ticket gross sales to customer support, guaranteeing that followers obtain top-notch help.
Webex Contact Heart performs a vital position within the Cowboys’ customer support technique, offering a complete answer that enhances agent productiveness and buyer interactions. The platform’s simplicity and integration with the Cowboys’ CRM system permit brokers to deal with calls effectively and personalize interactions, considerably bettering the general buyer expertise. This integration is significant for sustaining excessive ranges of service and operational effectivity.
Webex Powers Cowboys’ Connectivity
AT&T Stadium, a venue for numerous occasions past soccer, advantages from Webex Contact Heart’s dynamic routing capabilities, which be certain that clients are related to the best brokers rapidly. This reduces wait occasions and streamlines the method, enhancing the shopper expertise. The Cowboys are additionally exploring AI capabilities inside Webex to additional enhance effectivity and deal with essential conversations.
The Webex Suite, with its AI-powered collaboration instruments, helps the Cowboys’ hybrid work setting, permitting seamless communication and coordination throughout completely different places. Options like background noise removing and real-time captions improve the assembly expertise, guaranteeing that each one individuals stay engaged and productive. The suite’s cloud-based nature makes it straightforward for the workforce to remain related, whether or not at The Star, on the highway, or throughout coaching camps.
Cisco collaboration units and the Management Hub administration portal are integral to the Cowboys’ operations, offering dependable communication instruments and centralized administration of their expertise stack. Occasions like TechCon, the Cowboys’ inside convention, have been elevated by way of Webex Occasions, showcasing the group’s newest expertise options and fascinating attendees with interactive instruments like Slido. Because the Cowboys proceed to embrace AI-powered collaboration and buyer expertise improvements, they continue to be assured in Cisco’s capacity to supply safe, dependable, and scalable options for the longer term.
Webex Contact Heart considerably impacts ticketing by streamlining the method and guaranteeing that followers obtain well timed and correct details about their purchases. This effectivity extends to visitor companies, the place the platform’s strong options allow fast decision of inquiries and points, enhancing general satisfaction. The combination of Webex Contact Heart with the Cowboys’ current programs permits for seamless knowledge move, offering brokers with the data they should provide personalised service. Consequently, the Cowboys can keep a excessive normal of service, guaranteeing that each fan interplay is constructive and memorable.
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