Is It Price It for Companies in 2024

RingCentral is a cloud-based communication platform providing a set of enterprise options. As a cloud telephone system, it lets companies ditch conventional landlines in favor of a extra versatile and scalable answer. However how a lot does all of it price? And is it value it?

On this information, we’ll discover RingCentral’s pricing construction and enable you to determine if it’s the correct match for your small business communication wants. We’ll additionally talk about eventualities the place various options could be a greater match.

RingCentral Plans and Pricing

RingCentral affords VoIP providers, digital conferences, name facilities, and AI options. It’s a standard selection for organizations on the lookout for a enterprise telephone system, significantly mid-sized companies and enterprises.

RingCentral’s telephone system providing, RingEX, has three core plans: Core, Superior, and Extremely. Earlier these plans have been a part of RingCentral’s MVP choices, however at the moment are rebranded beneath RingEX.

Right here’s a fast comparability chart of RingEX’s essential plans.

Notice: These are beginning costs, and the precise price might fluctuate relying on the variety of customers and particular options you select. RingCentral additionally affords a reduction for annual billing, so it can save you cash by paying for a yr upfront.

All three plans add or improve options from the prior tier.

Whereas this construction allows organizations to buy a plan that greatest meets their measurement and enterprise wants, there are some options solely obtainable as add-ons for an additional cost, whatever the plan.

Let’s take a look at every plan intimately:

Core plan

RingCentral’s Core plan begins at $30/consumer/month if paid month-to-month or $20/consumer/month when paid yearly. That is their most traditional providing, together with fundamental name options, restricted workforce messaging, and file-sharing capabilities, in addition to:

• Limitless home telephone calls within the US and Canada
• 100 toll-free minutes
• Name queues with fundamental guidelines and routing
• Voicemail to e-mail
• AI-powered noise cancellation
• 24/7 telephone help {and professional} implementation
• Integrations with Google and Microsoft apps
• Entry to APIs

RingCentral’s first pricing tier covers the fundamentals for a small enterprise simply getting began. Nevertheless, it’s fairly restricted with regards to functionalities that enable companies to be versatile in at present’s work surroundings, together with scorching desking, customized roles and permissions, and superior analytics.

Superior plan

Shifting past the Core plan, RingCentral’s Superior plan provides options and upgrades akin to enhancements to its workforce messaging and file-sharing capabilities. This comes at the next price, with a price ticket of $35/consumer/month if paid month-to-month or $25/consumer/month when paid yearly.

RingCentral’s Superior plan contains every part within the Core plan, plus:

• Superior name dealing with options, together with computerized name recording and superior name monitoring
• 1,000 toll-free minutes
• Enhanced administration and analytics options
• Integrations with well-liked apps and CRM platforms akin to Salesforce and Zendesk
• Video conferences for as much as 100 members

RingCentral’s center tier is the most well-liked plan in keeping with their web site. This plan is constructed for established corporations which are on the lookout for an answer to develop and scale their enterprise, because it contains extra options targeted on system administration and admin.

There are a couple of notable downsides to the Superior plan, together with the shortage of device-specific analytics and restricted storage for information, messages, and recordings.

Extremely plan

RingCentral’s third tier has essentially the most options however can also be the most costly. The Extremely plan is obtainable at $45/consumer/month if paid month-to-month or $35/consumer/month when paid yearly. 

This tier contains every part from the Superior plan, plus:

• Limitless web fax
• Limitless storage for information, messages, and recordings
• Limitless HD video, whiteboards, and messaging
• 10,000 toll-free minutes
• As much as 200 video-meeting members
• Enhanced enterprise analytics
• System analytics and alerts
• Customizable enterprise insights

RingCentral’s highest tier contains all of the superior options you would wish to implement and handle a communication system for a big enterprise. The largest benefit for companies utilizing the Extremely plan is the power to centralize communications, together with telephone calls, video, chat, SMS, and fax, into one app.

Choices and add-ons

Given the value of the Extremely plan, you may assume that it contains every part RingCentral has to supply, however that’s not truly the case. RingCentral has choices which are obtainable as add-on options to any plan, albeit at the next worth.

These add-ons embrace:

• RingCentral Webinar for internet hosting on-line shows and seminars, beginning at $40/host/month
• Extra vainness telephone numbers for a one-time charge of $30/quantity
• Extra worldwide numbers, beginning at $5.99/consumer/month
• RingCentral Rooms licenses, obtainable at $49/room/month or for an annual price of $468
• Push-to-talk license for $5/consumer/month
• Excessive-volume SMS for organizations sending a lot of messages, beginning at $0.01 per message despatched or obtained

Whereas it’s handy so as to add these options to any plan, it will possibly shortly push you over price range. With add-ons, you might want to be sure to have a course of for license and seat administration so that you’re not overpaying for customers who don’t want these options.

Notable exclusions per plan

Whereas every RingCentral plan affords a good variety of options, there are nonetheless some key capabilities they lack. Organizations on the lookout for these particular options might must both spend additional for the next tier or look elsewhere.

For the Core plan, there’s no entry to superior enterprise analytics. This is a crucial characteristic for enterprise communications platforms, and its exclusion is value noting.

Moreover, this plan solely affords restricted workforce messaging and file sharing, so collaboration could also be difficult. Computerized name recording can also be solely obtainable as an on-demand characteristic.

Whereas the Superior plan has extra options than the Core plan, it nonetheless solely affords restricted storage for workforce messaging and file sharing. And whereas there are enterprise analytics capabilities, they’re not as complete as these within the Extremely plan, making it onerous to totally handle your small business communications system at this center tier.

RingCentral Contact Heart Plans and Pricing

RingCentral Contact Heart (RingCX) is an omnichannel contact heart that permits prospects to attach with a enterprise throughout voice and over a number of digital touchpoints.

It affords options akin to workforce engagement administration, which incorporates high quality administration, dialog analytics, and workforce administration. It may also be used for outbound gross sales, collections, and proactive help.

The plans begin at $65, however no clear pricing construction is obtainable on RingCentral’s website. It is advisable to contact their gross sales workforce for a customized quote.

RingCentral’s Pricing In contrast To Rivals

Now that we perceive what RingCentral’s plans present, it’s time to discover some RingCentral alternate options and glean how a lot worth RingCentral offers in comparison with its opponents.

We’ll check out Nextiva’s enterprise plans — RingCentral’s high competitor — and see how they examine.

Notice that what’s proven beneath is the month-to-month worth — it can save you much more on annual plans.

“I not too long ago modified from RingCentral to Nextiva for a number of causes, one among which was to make issues SIMPLER. To date utilizing Nextiva, it has been outstanding. It’s every part, and greater than I beforehand imagined. If one is wanting right into a VoIP Supplier, I extremely recommend you are taking a deep take a look at Nextiva.”

~ Miranda S, Nextiva buyer since 2022, G2 Opinions

Important plan

Nextiva’s Important plan affords enterprise communications requirements for $25.95/consumer/month if paid month-to-month or $18.95/consumer/month when paid yearly. This contains a wide selection of necessary options for VoIP calling and omnichannel communications:

• Limitless calling and fax inside the US and Canada
• Voicemail-to-email providers
• 1,000 toll-free minutes per thirty days
• Free quantity porting
• Auto attendant for fundamental name routing
• Integrations with Outlook and Google Contacts
• 24/7 buyer help for any troubleshooting or questions

Skilled plan

One tier up from the Important plan is the Skilled plan, which is right for rising corporations with bigger enterprise communications wants. This plan is obtainable at $30.95/consumer/month if paid month-to-month or $22.95/consumer/month when paid yearly.

The Nextiva Skilled plan contains every part within the Important plan plus:

• Limitless audio conferencing and enterprise SMS messaging
• 2,500 toll-free minutes per thirty days
• One free professionally recorded greeting
• Group presence visibility
• Superior integrations, together with Salesforce and different CRM platforms
• A cell app for iOS and Android gadgets, which incorporates cloud communications options

Enterprise plan

Final however actually not least, Nextiva’s Enterprise plan is aimed toward large companies with large communication necessities. This plan, obtainable at $40.95/consumer/month if paid month-to-month or $32.95/consumer/month when paid yearly, offers essentially the most options, toll-free minutes, and integrations, making it a fantastic selection for bigger organizations. 

The Nextiva Enterprise plan contains every part within the Skilled plan plus:

• 10,000 toll-free minutes per thirty days
• Limitless video convention members
• Name recording
• Voice analytics to offer deeper perception into agent/rep efficiency and buyer satisfaction
• Superior name flows with extra customization choices to direct calls to the correct individual every time
• Extra integrations, together with Zendesk and HubSpot
• Single sign-on to make accessing every part easy and handy

Widespread options throughout all plans

Whereas every tier provides and improves upon the final, some options are common. Whether or not you solely need the necessities or are on the lookout for enterprise communications, you’ll discover these in each plan:

• Name pop with buyer info, offering key context in regards to the caller at a look
• Customizable name routes to direct inbound calls to the correct place or individual
• Superior name administration options, together with name forwarding, name transfers, name ready, and name maintain
• Voicemail-to-text service, turning voice messages into simply accessible textual content messages
• Limitless digital faxing
• 24/7 buyer help by way of chat or telephone

With Nextiva, there are a number of options you’ll be able to all the time anticipate. All customers throughout each plan have entry to superb service 24/7, ensuring Nextiva is straightforward to make use of and stress-free so you’ll be able to give attention to your small business. 

Notable exclusions per plan

Nextiva’s plans are packaged based mostly on widespread enterprise eventualities and use circumstances. Some options are saved for greater tiers, so prospects on the lookout for particular options may wish to think about upgrading.

The Important plan doesn’t embrace convention calls, SMS, or CRM integrations (though it does combine with Outlook and Google Contacts). It additionally has fewer toll-free minutes than the upper tiers.

The Skilled plan doesn’t embrace name recording or voice analytics, that are reserved for the Enterprise plan. It additionally has fewer toll-free minutes than the Enterprise Plan, though it has greater than the Important plan.

High Options of RingCentral and Nextiva

Now that we perceive what RingCentral and Nextiva provide, we are able to break their plans down into their high options and see what worth every can carry to companies, groups, and staff working within the workplace or on the go.

“We had RingCentral and adjusted to Nextiva. Nextiva’s service has been top-notch up to now in comparison with RingCentral. It’s made our enterprise a lot simpler, and we look ahead to rising our enterprise with them. Earlier than, we have been all the time terrified of our service taking place and being caught once more.” 

~ Tom W, TrustPilot assessment

RingCentral

An important options of RingCentral’s communication answer embrace:

• Limitless enterprise-grade HD video: RingCentral’s limitless HD conferencing capabilities are a superb match for bigger companies that want video conferencing, as they allow high-quality communication and collaboration throughout enterprises and organizations with distant places.
• Superior name administration: RingCentral affords name administration options akin to name routing, name monitoring, name whisper, and name barge as a part of RingCentral Contact Heart, offering organizations with subtle instruments for dealing with customer support and inside communications.
• Integration capabilities: RingCentral’s UCaaS platform can combine with a wide selection of purposes, together with Salesforce, Zendesk, and a number of other different apps and platforms. This permits companies to attach their VoIP telephone techniques with their CRM and different enterprise instruments.
• Analytics and insights: RingCentral offers complete analytics and reporting instruments, which companies can use to achieve insights into their communications, handle coaching and compliance, and make data-driven choices.
• Customizability and API entry: Companies in want of a tailor-made answer can entry RingCentral’s developer platform and APIs to create customized integrations and workflows.

Nextiva

Nextiva’s high options are fairly spectacular, with an array of instruments to enhance enterprise communications and the client expertise. These embrace:

• Voice analytics: Nextiva’s Enterprise plan contains voice analytics, offering companies with deeper insights into their name knowledge. This helps create new methods to optimize buyer interactions in addition to enhance inside communications.
• Limitless members in video conferences: The power to permit limitless members is important for corporations that conduct large-scale conferences, webinars, or coaching periods.
• Name recording: Nextiva affords name recording — an necessary instrument for organizations of all sizes. Recordings can be utilized for high quality assurance, compliance, coaching, and dispute decision, making them important for contact facilities, gross sales groups, and extra.
• CRM integrations: Nextiva’s integrations with main CRM techniques, akin to Salesforce, let staff simply create name logs and entry buyer info. That is important for organizations that depend on CRM knowledge for his or her gross sales, advertising and marketing, and customer support.
• Limitless SMS and convention calling: For companies with massive workforces, limitless SMS and convention calling can be sure that communications stay uninterrupted, regardless of what number of conferences or textual content messages they require.

Nextiva vs. RingCentral Comparability Desk

Key findings:

• Price: Nextiva affords a slight edge on worth, with their Important plan beginning at $18.95 per consumer per thirty days in comparison with RingCentral’s Core at $20 per consumer per thirty days.
• Video conferencing: Nextiva permits for extra members in video conferences throughout all plans (250 vs 100 for RingCentral on most plans).
• Name recording: Nextiva contains name recording in all tiers, whereas RingCentral requires a further charge for this characteristic on most plans.
• Toll-free minutes: Nextiva affords a considerably greater variety of free toll minutes of their fundamental plans (1500 vs 100 for RingCentral).

Which Supplier Is Proper for Your Enterprise?

Now that it’s clear what RingCentral and Nextiva have to supply, we are able to weigh the professionals and cons for every to see what they create to companies.

RingCentral

RingCentral offers a wide selection of options for companies on the lookout for:

• Superior options and integrations: RingCentral has an in depth record of integrations, together with over 300 apps, which could be helpful for companies that want a wider vary of integrations with different software program and providers.
• Worldwide presence: RingCentral has a broad scope of worldwide calling and workplace places, which bigger enterprises with a world footprint may discover preferable.
• Excessive-volume communications: RingCentral’s plans provide a excessive variety of toll-free minutes and call-handling options, that are helpful for companies with excessive name volumes.
• Complete analytics: RingCentral’s superior analytics capabilities can present useful insights into communications efficiency and buyer interactions.

Nextiva

Nextiva is a wonderful selection for organizations that need:

• Price-effectiveness: Nextiva’s aggressive pricing (significantly for the entry-level Important plan) offers a budget-friendly possibility for companies keeping track of their backside line.
• Simplicity and user-friendly service: Nextiva’s Important plan affords an easy characteristic set, together with limitless calling, faxing, and voicemail to e-mail, which is nice for companies on the lookout for ease of use.
• Scalability: Nextiva affords a scalable cloud communications platform, so companies can transfer to new plans with extra superior options (akin to CRM integrations and voice analytics) as they develop.
• Reliability and buyer help: With 24/7 buyer help and a repute for prime reliability and high quality of service, Nextiva prospects can relaxation assured that they don’t have to fret about downtime and may attain customer support at any time when they want it.
• Built-in communications: Nextiva’s Enterprise plan affords intensive CRM integrations, making it a fantastic selection for sales-driven organizations that depend on CRM options and must tie their communications instruments to their buyer knowledge.

Last Verdict on RingCentral Pricing

RingCentral affords a feature-rich cloud communication platform with numerous plans to swimsuit totally different enterprise wants. Right here’s a breakdown of the important thing factors:

Professionals:

• Wide selection of options, together with video conferencing, name administration, integrations with many CRMs, and analytics.
• Scalable plans for companies of all sizes.
• Sturdy worldwide presence for international enterprises.
• Excessive quantity communication capabilities.

Cons:

• Might be costly in comparison with opponents like Nextiva, particularly with add-on options.
• Some core options like name recording require additional charges on decrease tiers.
• Restricted space for storing for messaging and information on some plans.

RingCentral vs. Nextiva: Nextiva Edges Out on Value

Whereas each RingCentral and Nextiva provide aggressive providers…

Nextiva is the only option for each rising small companies and bigger organizations which are on the lookout for an economical answer to scale.

And with Nextiva’s latest enlargement within the contact heart software program house, you’re positive to have every part your organization wants to remain related, serve prospects, and scale sooner. 

Nextiva’s Important plan offers all the mandatory instruments and options companies want for glorious communication and collaboration, with an intuitive consumer interface.

Be taught extra about Nextiva’s enterprise communications platform and what it brings to your small business.