Is the Value Value It?

Contemplating a cloud-based enterprise cellphone system? 8×8 presents a feature-rich answer for managing communication and staff collaboration.

8×8 goes past conventional desk telephones, offering voice, video, and messaging accessible from desktops, mobiles, and even on-premises handsets. This flexibility works for distant or hybrid groups.

However is 8×8 the correct match on your progress trajectory? This text dives into 8×8’s options and pricing plans that can assist you select the correct cellphone system on your use case. We’ll additionally discover potential options to make sure you discover the communication and collaboration answer that greatest scales together with your wants.

8×8 Pricing and Plans

8×8 presents quite a lot of Unified Communications (known as XCaaS) and Contact Middle as a Service (CCaaS) options. It presents tiered plans with various options catering to completely different enterprise sizes and wishes.

To get a selected quote tailor-made to your necessities, contacting their gross sales staff is beneficial as plan particulars and pricing may not be available on-line.

8×8 pricing concerns

Let’s have a look at some pricing concerns earlier than we get a breakdown

• Whereas core options are listed for every plan, in-depth particulars about particular functionalities inside a plan is perhaps restricted.
• Integrating 8×8 together with your current enterprise purposes could incur extra charges.
• For bigger companies, getting a last quote for enterprise plans may contain negotiation after contacting gross sales. 8×8 does present info on options supplied of their larger tiers (X6-X8) for contact facilities.

Right here’s a better have a look at 8×8’s plans, highlighting key options and goal audiences:

UC plans (X Sequence For Seamless Collaboration)

Very best for hybrid and distant groups, 8×8’s UC plans present a central hub for streamlined communication and collaboration.

X2 Plan: Core UC Options

Finest for: Small and rising companies

• Standout options: Limitless voice calling to 14 nations areas (US, Canada, Mexico, and extra), HD video and audio conferencing for as much as 500 individuals, Microsoft Groups integration, voicemail, SMS/MMS, and staff chat.
• What’s lacking: Superior name analytics, supervisor or name monitoring instruments (barge, whisper), and worldwide calling to extra nations.

X4 Plan: Superior Collaboration

Finest for: Mid-sized companies with complicated communication wants

• Standout options: Every thing in X2, plus limitless calling to 48 nations, safe in-meeting funds, a entrance desk for receptionists and operators, supervisor analytics for name administration, and name recording.
• What’s lacking: Omnichannel help (social media, chat), superior assembly options like co-browsing, and speech analytics.

Contact Middle Options (For Buyer Assist Groups)

8×8 presents a spread of contact heart plans catering to mid-sized and enterprise companies. These plans transcend primary name dealing with, specializing in bettering buyer expertise and agent productiveness.

X6 Plan: Voice-Centric Contact Middle

Finest for: Mid-sized companies constructing a buyer help basis

• Standout options: Every thing in X4, plus name routing, queuing, recording, post-call surveys, CRM integrations, and HD voice.
• What’s lacking: Omnichannel help, co-browsing, superior analytics, and high quality administration instruments.

X7 Plan: Omnichannel Engagement

Finest for: Companies needing multi-channel buyer engagement (voice, chat, social media)

• Standout options: Every thing in X6, plus co-browsing, social media, chat help, and superior assembly capabilities.
• What’s lacking: Superior analytics, high quality administration instruments, and auto-dialer (current in X8).

X8 Plan: Enterprise-Grade Contact Middle

Finest for: Massive organizations with complicated contact heart wants

• Standout options: Every thing in X7, plus speech and textual content analytics, real-time monitoring, high quality administration instruments, strong app integrations, and auto dialer.
• What’s lacking: That is probably the most complete plan.

Selecting the Proper 8×8 Plan for Your Enterprise

Discovering the perfect 8×8 plan for your enterprise goes past choosing a worth level. Listed below are some potential roadblocks to navigate:

• Restricted plan particulars: Whereas the core options are listed, detailed info on particular options inside every plan will be restricted. This may make it difficult to check plans and perceive precisely what you’re getting on your cash.
• Integration prices: The listed worth may not embrace the price of integrating 8×8 together with your current enterprise purposes. Think about potential extra charges when contemplating the general price.
• Enterprise plan pricing opacity: The dearth of clear pricing for the Enterprise plan could make it tough to find out the true price for bigger companies. Be ready to request quotes and negotiate to get a transparent image of the full funding.

How to decide on a plan:

• Enterprise wants evaluation: Begin by outlining your communication wants. What number of customers? Worldwide calls? Video conferencing frequency?
• Plan function breakdown: Do a side-by-side comparability of options supplied in every plan to see which greatest aligns together with your wants.
• Scalability: Take into account if you happen to may want so as to add customers or options sooner or later. Select a plan that permits for simple scaling.
• Demo: Take into account a demo to check options and consumer expertise earlier than committing.

8×8 Pricing & Options In contrast To Rivals

Nextiva is a well-liked various to eight×8. Whereas each 8×8 and Nextiva supply strong enterprise communication and get in touch with heart options, Nextiva’s clear pricing, CRM integration, self-service choices, and superior options make it a compelling alternative for companies searching for a extra streamlined and cost-effective answer.

Why select Nextiva over 8×8

1. Clear and versatile pricing

Not like 8×8, Nextiva clearly shows the pricing for its varied plans on its web site, permitting you to simply consider the prices primarily based in your variety of customers.

Its pricing can also be extra scalable, with decrease per-user charges for bigger groups.

• Important Plan: Begins at $18.95/consumer monthly (billed yearly) for 20-99 customers. Core options embrace limitless web fax, voicemail, calling throughout the U.S. and Canada, app integrations, toll-free numbers, and 24/7 buyer help.
• Skilled Plan: Begins at $22.95/consumer monthly (billed yearly) for 20-99 customers. Contains all Important options plus limitless convention calls, video conferences, display sharing, auto-attendant, and integrations with Salesforce and HubSpot.
• Enterprise Plan: Begins at $32.95/consumer monthly (billed yearly) for 20-99 customers. Contains all Skilled options plus limitless voice/video conferencing individuals, name recording, voicemail transcription, Microsoft Groups integration, and single sign-on.

2. Unified Communications with CRM integration

Whereas each platforms supply omnichannel help, Nextiva takes it a step additional by bridging the hole between your CRM and cellphone system. Unified communications permit brokers to leverage buyer journey insights out of your CRM to personalize interactions and supply a extra seamless expertise.

3. Superior IVR and self-service choices

Nextiva’s superior IVR (Interactive Voice Response) system offers a number of self-service choices, together with cloud-based brokers, voice command name flows, clever name routing, and skills-based routing. This may result in quicker difficulty decision and improved buyer satisfaction in comparison with 8×8’s extra primary IVR capabilities.

4. Cellular-ready and distant workforce help

With the NextivaONE app, your staff members can keep related and productive from anyplace, on each iOS and Android units. That is significantly useful for companies with distant or cellular workforces, making certain seamless communication and collaboration on the go.

5. Complete help and setup help

Nextiva presents 24/7 buyer help and wonderful service throughout all plans, together with devoted help from its help staff that can assist you arrange your enterprise cellphone system shortly and easily. This is usually a important benefit over 8×8, particularly for companies with restricted IT assets or these transitioning from a legacy system.

Observe: 8×8 presents integrations and a few of these different superior options however in its larger tiers (X4 and above).

Right here’s an in depth function comparability of the 2 options.

Selecting the Proper Supplier

The best communications supplier is determined by your particular wants, price range, and staff measurement. Take into account elements just like the variety of customers, worldwide calling necessities, video conferencing frequency, and desired stage of scalability.

Take into account not simply the bottom worth but in addition the options included in every plan. Nextiva’s plans appear clear and supply a spread of options primarily based in your wants. 8×8 may require extra analysis to grasp the precise options at their worth factors.

Go along with 8×8 if…

What you are promoting is giant with substantial international calling wants, you’ve gotten a beneficiant price range, and you might be on the lookout for a complicated enterprise communication platform to help your complicated workflows. 

With 8×8’s worldwide calling, omnichannel help, superior analytics, and AI-powered options, it’s a worthwhile funding for enterprises with loads of financial assets that wish to increase name heart effectivity at scale.

Go along with Nextiva if…

For those who’re a high-growth enterprise searching for affordability, ease of use, and options like strong CRM integration.

Additionally, if you wish to benefit from your price range by investing in a enterprise cellphone service with the core UC and contact heart capabilities, and also you’re on the lookout for one thing simple to arrange and use. 

Nextiva presents aggressive pricing plans, scalability, beneficiant toll-free minutes, strong CRM integrations, and 24/7 buyer help, making it an awesome alternative for small and medium-sized companies. 

Watch the video under to see how Two Fingers 4 Paws animal rehab heart works smarter with Nextiva.

Last Verdict: Is 8×8 Pricing Value It?

8×8 is a powerful contender for companies requiring international calling functionalities. Its feature-rich plans can supply good worth relying in your utilization patterns.

Nevertheless, the shortage of available pricing info and doubtlessly larger beginning prices will be drawbacks, particularly for smaller companies.

Execs:

• Characteristic-rich: 8×8 presents vary of options, together with limitless US/Canada calling, HD video conferencing, and limitless SMS (US/Canada), ranging from primary plans.
• Scalable: 8×8 presents tiered plans that develop with your enterprise. As you add extra customers, the value per consumer goes down.
• Doubtlessly good worth: If your enterprise makes frequent video calls and makes use of a variety of staff messaging, 8×8 is usually a good worth in comparison with plans with restricted minutes or messaging.

Cons:

• Greater beginning worth: The bottom worth per consumer is barely larger than some rivals.
• No public pricing: 8×8 doesn’t publish their costs instantly on their web site, so you should contact them for a quote.
• Could also be overkill for small companies: If your enterprise doesn’t want all of the options supplied by 8×8, there is perhaps less expensive small enterprise choices obtainable.

Selecting a competitor like Nextiva helps you overcome a variety of 8×8 limitations.

8×8 Pricing FAQs