For the Buyer Expertise crew, a spotlight of Cisco Dwell is at all times celebrating our clients’ improvements. In the present day, we’re thrilled to announce our eight most up-to-date Cisco CX Buyer Hero Award winners.
These clients have demonstrated excellence of their respective classes. They have been chosen from nominations obtained from throughout industries and the Americas area and we’re honored to showcase them today- congratulations to all our winners!
World Class Cybersecurity: Protection Intelligence Company
The World Class Cybersecurity award is offered to a buyer who has partnered with Cisco Providers to efficiently strengthen safety and proactively function, defend, and defend its IT infrastructure. The winner is Protection Intelligence Company, a Division of Protection fight assist company. Dr. Jay Phipps and his crew collaborated with Cisco Providers to boost safety measures and operational efficiencies which contributed to a strengthened cybersecurity posture, making certain their capability to keep up safe and dependable community operations within the face of evolving cyber threats. Additionally they achieved the excellence of being the primary authorities company to move the brand new compliance and enhanced safety framework, showcasing the effectiveness of the collaborative efforts and modernization initiatives.
Please be part of us in congratulating the Protection Intelligence Company!
Distinctive Innovation: Michigan Drugs
The Distinctive Innovation award acknowledges a buyer that has achieved superb improvements by collaboration with Cisco CX. The winner is Michigan Drugs, a number one medical facility that has been on a quest to remodel the way forward for well being care by modern medical schooling, groundbreaking discoveries, and extraordinary care since 1848. Ben Crissman and his crew labored with Cisco CX to revolutionize the connectivity panorama in a number of amenities with Open Roaming expertise. Now, units really join “seamlessly” with out person intervention. On account of the implementation, 400,000 units at the moment are linked, enabling mobile service for all customers, enormously bettering the affected person and worker expertise, and enhancing operational effectivity. Clinicians and employees members not have to fret about establishing connections in the course of vital duties or procedures. Care stays uninterrupted and clinicians can deal with what issues most. The change has additionally enhanced ROI of present infrastructure, improved scalability with Wifi 6E, and strengthened safety measures.
Please be part of us in congratulating Michigan Drugs!
Excellent Automation: Dish Wi-fi
The Excellent Automation Award is offered to a buyer who partnered with Cisco CX and dramatically remodeled operations by utilizing automation. The winner is Dish Wi-fi. Mike (Mac) McNamara, VP Head of Community Engineering, and his crew partnered with Cisco CX to implement automation options resembling Clever Take a look at Automation Framework (CXTAF), ensuing within the fast deployment of a greenfield, cloud-native, 5G community, connecting 70% of the USA inhabitants. Utilizing CX automation options and CXTAF, Dish can now generate check instances in simply minutes as a substitute of what beforehand took days to perform. The Dish Community Operations crew can now carry out well being checks and troubleshooting throughout tens of hundreds of units in simply minutes, utilizing automation to cut back truck rolls and fixed use of discipline technicians. Now, upkeep home windows have been considerably diminished, typically by as much as 50 p.c. Moreover, CXTAF intelligently identifies patterns of failure, serving to to rapidly pinpoint the basis trigger.
Please be part of us in congratulating Mac and the Dish Wi-fi crew!
Digital Transformation Luminary: Gilead
The Digital Transformation Luminary award highlights a buyer that has efficiently completed a powerful digital transformation by a partnership with Cisco CX. The winner of this award is Gilead, a worldwide biopharmaceutical chief. The corporate goals to be the biotech employer of alternative as they work towards their imaginative and prescient of a more healthy world for all individuals. Transformation for Gilead targeted on transferring to a Community-as-a-Service (NaaS) mannequin to supply a world-class finish person expertise by a wireless-first technique. By collaboration with Cisco CX, Jim Prass, Senior Director Worldwide Infrastructure & Operations, and his crew at Gilead are capable of decide to a Service Degree Settlement of 99.99% uptime at vital websites. The safer, extra sustainable community surroundings has streamlined IT operations and optimized efficiencies. As well as, they’ve enabled safe hybrid work for 18,000 workers throughout 130 places in 34 international locations. On account of the transformation initiative, they’re additionally projecting energy consumption financial savings of roughly 20% in assist of Gilead’s sustainability objectives.
Please be part of us in congratulating Gilead!
Operational Excellence: BlackRock
This award acknowledges a buyer that’s realizing tangible and compelling outcomes by Success Tracks and CX Cloud. BlackRock is likely one of the world’s main suppliers of funding, advisory, and danger administration options. This fast-growing firm strives to encourage innovation and problem the norm. A safe and secure community and dependable community operations are vital for BlackRock’s success. Visibility into the community helps present that stability and keep away from downtime. When BlackRock was opening a brand new headquarters in New York, Harpreet Chadha, International Community Operations Supervisor at BlackRock, and his crew collaborated with Cisco CX to develop a complete adoption plan to onboard CX Cloud and join telemetry for fast insights and danger visibility. Now, 85% of their community units are seen in CX Cloud, enhancing visibility and optimizing operations with out incurring extra prices. Additionally they aligned with Cisco product administration to supply essential suggestions requests and secured their early entry to new options, enabling them to repeatedly enhance community visibility and speed up ROI.
Please be part of us in congratulating BlackRock!
AI Trailblazer: Mass Basic Brigham
The AI Trailblazer award goes to a buyer that has demonstrated success in making ready its infrastructure to be an trade chief in AI, in collaboration with Cisco CX. Mass Basic Brigham is a world-renowned built-in healthcare system, constructed on the legacy of two main educational medical facilities. The group has launched into an initiative utilizing Cisco CX with objectives to modernize their community, develop sustainable digital operations that meet the present and future wants of sufferers, and assist optimize effectivity and efficacy for researchers who devour and use giant quantities of medical and different information. The specified outcomes of this initiative will probably be to drive operational efficiencies, optimize system connectivity, and reimagine the digital person expertise. By using AI-powered instruments like ambient documentation, Mass Basic Brigham is enabling docs to boost the affected person expertise end-to-end and can also be supporting researchers who conduct deep analysis with AI to raised diagnose and deal with illnesses. Mass Basic Brigham’s management within the AI area will proceed to assist the supply of a superior affected person, care crew, worker, and researcher expertise total.
Please be part of us in congratulating Mass Basic Brigham!
Sustainability Chief Award: T-Cell
This award acknowledges a buyer that’s attaining their sustainability objectives by collaboration with Cisco CX. T-Cell is the primary & largest nationwide 5G community. They’ve the aim of net-zero emissions by 2040 by boosting operational effectivity by discount in upkeep, energy, and area prices whereas assembly the rising want for 5G and residential web to boost buyer expertise. Lori Ames, Vice President of Cloud, IP and Transport Improvement, and her crew partnered with Cisco CX to speed up the deployment and refresh of the community. The CX engagement accelerated the deployment for T-Cell, serving to accomplish the refresh in half the unique predicted time. This migration time financial savings accelerated the achievement of their Web-Zero emissions aim, by a major discount in energy consumption and area, leading to important price financial savings. For his or her clients, this improved 5G expertise with no service disruptions offers the extra good thing about an enhanced buyer expertise bettering buyer acquisition and loyalty.
Please be part of us in congratulating T-Cell!
Americas CX Buyer Hero of the Yr: Lowe’s
The CX Buyer Hero of the Yr award is our pinnacle award, for the client with the strongest total outcomes by collaborating with Cisco CX.
Lowe’s is likely one of the largest residence enchancment retailers on the planet. Shad Aul, Senior Supervisor of Community Engineering, and his crew at Lowe’s try to place the client on the forefront of every part they do by supporting the foundational Infrastructure to handle the wants of the enterprise and meet clients’ expectations. Towards that finish, Lowe’s has leveraged Cisco CX and collaboration companies to modernize its expertise to enhance buyer satisfaction with a seamless omnichannel expertise, enhance on-line gross sales, and to draw prime tech expertise. The revamp focuses on the contact middle, lowering expensive downtime and reducing upkeep prices. Lowe’s seamlessly moved 25 enterprise items and eight,781 brokers from a legacy on-prem resolution to at least one consolidated SaaS platform, Cisco Webex Contact Middle Enterprise, with none interruption. This transfer is saving Lowe’s hundreds of thousands in legacy license charges and slicing IT assist prices. The brand new system has dealt with 1 million calls in Q1 2024, bettering scalability, reliability, and integration with present Cisco infrastructure, setting the stage for expanded buyer engagement, and future enhancements utilizing AI. Now, post-migration, Cisco Lifecycle Providers is accelerating time-to-value concentrating on AI use instances and their corresponding outcomes, whereas delivering companies centered round these outcomes.
Please be part of us in congratulating Lowe’s!
Discover our Cisco CX Superheroes In the present day
To study extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive influence of their organizations and internationally.
See a few of our most up-to-date tales right here:
- ANZ Financial institution- Enhancing worker and buyer expertise with community availability at certainly one of Australia’s largest banks
- Deutsche Financial institution– Enhancing the client expertise by automation at Germany’s main monetary companies supplier
- Telecom Egypt– Efficiently serving to to make sure a secure, proactive, and sustainable community surroundings
If you’re keen on sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
Don’t have a narrative to inform simply but? We might help you construct it, proper alongside together with your community!
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