Chery Malaysia has issued one more assertion on the Omoda 5 rear axle case. That is the corporate’s third public assertion after the case exploded on social media on April 28. The preliminary assertion was launched the day after, acknowledging the difficulty, with a second one following quickly after on April 30, formally issuing a recall on 600 models of the Omoda 5.
The third assertion – launched in the present day, Might 4 – provides a number of fascinating insights on the difficulty. Chery Malaysia says it’s “working carefully with the Ministry of Transport (MOT) to make sure the rectification of all affected automobiles to the very best requirements of security.” It voluntarily organized a gathering with the MoT to temporary them on the matter, based on Lee Wen Hsiang, Chery Auto Malaysia Vice President.
The basis reason for the difficulty has additionally been recognized following an intensive investigation. “Following a complete investigation, the seller reported that the difficulty was resulting from a facility improve throughout which a worn-out tip of the automated welding machine was changed by a brand new welding tip. The substitute of the brand new welding tip resulted in a miscalibration of the tools,” mentioned Lee.
A complete of 60 models of the Omoda 5 in Malaysia has been recognized to be utilizing the affected elements, produced on August 15, 2023. Chery Malaysia then determined to forged a wider internet and recall automobiles with elements made between August 14 and 17, totalling 600 models. As of yesterday (Might 3), Chery Malaysia has contacted 32 of the preliminary 60 affected homeowners.
A new web site has additionally been created for homeowners to substantiate whether or not or not their automotive is affected by the recall. Chery Malaysia additionally pledges to launch a weekly replace to the general public on this matter to offer ongoing details about the standing of the recall programme.
Assertion by Chery Malaysia in full:
Chery Auto Malaysia mobilises precautionary measures to uphold buyer security
Automaker takes accountability, ensures accountability and transparency in managing the marketing campaign
Kuala Lumpur, 4 Might 2024 – Chery Auto Malaysia is striving to maintain prospects knowledgeable in regards to the latest incident involving the axle of an OMODA 5 automobile. Following an in depth inner investigation, the automaker has recalled a batch of 600 Omoda 5 automobiles and is working carefully with the Ministry of Transport (MOT) to make sure the rectification of all affected automobiles to the very best requirements of security.
“Chery Auto Malaysia is dedicated to offering secure and dependable transportation options, and we’re devoted to making sure that every one our automobiles meet the very best security requirements. In step with this dedication, Chery Auto Malaysia voluntarily organized a gathering to temporary the Ministry of Transport (MOT) on the present product inspection standing and the basis trigger involving the Omoda 5 axle incident,” Chery Auto Malaysia Vice President, Lee Wen Hsiang, defined.
The automaker performed an intensive investigation into the remoted case and reached out to the elements vendor for additional clarification. “Following a complete investigation, the seller reported that the difficulty was resulting from a facility improve throughout which a worn-out tip of the automated welding machine was changed by a brand new welding tip. The substitute of the brand new welding tip resulted in a miscalibration of the tools,” mentioned Lee.
As a direct end result, the automaker says that there are a complete of 60 models of Omoda 5 automobiles with the affected elements in Malaysia, produced on 15 August 2023. Chery Auto Malaysia has since taken extra precautionary measures by casting a wider internet by implementing a particular service marketing campaign to name in and examine OMODA 5 automobiles with rear axles produced between 14 to 17 August 2023, totalling 600 models.
“Chery Auto Malaysia views this matter most severely as buyer security is our utmost precedence. We’re within the means of reaching out to prospects of the affected Automobile Identification Numbers (VIN) to request them to convey their automobile to our authorised service centres for an in depth inspection.
“Now we have additionally arrange a web site for Omoda 5 customers to substantiate their automobiles usually are not affected which could be performed by merely keying of their Automobile Identification Quantity (VIN). Our authorised service centres and technicians are effectively ready to serve our prospects
probably affected by this,” Lee concluded.
Chery Auto Malaysia has confirmed that no different automobiles by the model are affected.
Homeowners of Omoda 5 can examine if their automobiles are affected by keying of their VIN quantity at https://www.chery.my/chery-product-update
As of three Might 2024, Chery Auto Malaysia has contacted greater than 53% (32/60) of the affected homeowners.
To make sure Chery prospects are effectively knowledgeable, a weekly replace will probably be publicly shared to offer ongoing details about the standing of the recall programme.
Chery Auto Malaysia thanks all our prospects for his or her endurance, understanding and cooperation, and the Ministry of Transport for its recommendation and steering on this matter.
For queries kindly contact the Chery Malaysia Buyer Careline at +603 – 2771 7070 (Monday to Friday, 8:30am to five:30pm).
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